Last Updated: 8th November 2024

Thank you for visiting Kiasa Infra-Red Solutions. This Privacy Policy describes how we collect, use, and protect your information when you interact with our website, products, and services. By using our services, you consent to the practices outlined in this policy.

1. Information We Collect
Personal Information: We may collect personal information such as your name, email address, contact number, and physical address when you create an account, contact us, or place an order.
Usage Data: We collect information on how you access and use our website, including IP addresses, browser type, device information, and browsing history.
Payment Information: For purchase transactions, we may collect payment details such as credit card information or other payment method details. These are securely processed by third-party payment providers in compliance with applicable data security standards.

2. How We Use Your Information
Service Provision: To fulfill orders, deliver products, and provide related services such as installation or consultancy.
Customer Support: To communicate with you about your account, respond to inquiries, and provide support.
Improvement of Services: To analyze website usage and customer feedback to improve our products, services, and overall customer experience.
Marketing and Promotions: With your consent, we may send you updates on new products, special offers, or promotions relevant to your interests.

3. Sharing of Information
Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided that they agree to keep this information confidential.
Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, protect our rights, or safeguard user safety.

4. Data Security
We employ industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no online platform is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, track website usage, and facilitate the functionality of our services. You can modify your browser settings to refuse cookies, though this may affect certain features of the website.

6. Your Rights
You have the right to:

Access your personal information and obtain a copy of it.
Correct any inaccuracies in your data.
Request deletion of your data, subject to legal limitations.
Object to processing for marketing purposes or withdraw consent at any time.
To exercise these rights, please contact us using the details below.

7. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect information from children without parental consent. If we discover we have collected information from a child without parental consent, we will promptly delete it.

8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices. We will notify you of any significant changes through our website or by email.

9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: